Accessing safe and affordable housing is one of the most pressing needs for many Canadians. For those living on low income, the Rent-Geared-to-Income (RGI) housing program is a lifeline that offers housing options based on ability to pay — usually 30% of gross monthly income. But once you apply, the waiting game can feel endless. So, how do you know if you’ve been approved? What steps should you follow to check your status on the RGI housing list?
In this article, we’ll walk you through everything you need to know about consulting the RGI housing approval list, including how the process works, where to check your status, and what to expect once you’re approved. Whether you’re in Toronto, Vancouver, Halifax, or anywhere in between, this guide applies broadly across Canada — with some regional specifics that we’ll highlight as needed.
What is Rent-Geared-to-Income (RGI) Housing?
Before diving into the approval process, it’s helpful to quickly recap what RGI housing is. Rent-Geared-to-Income is a subsidized housing program funded by the federal, provincial, and municipal governments, where your rent is calculated as 30% of your gross monthly income. The remaining cost is covered by a housing provider through public funding.
RGI units are typically offered through:
- Public housing authorities
- Non-profit organizations
- Housing co-operatives
- Some private landlords working in partnership with municipal governments
This program is in high demand due to Canada’s rising cost of living and tight rental markets — which means long waitlists in many cities.
Step 1: Submitting Your Application
To be considered for RGI housing, you must first apply through your local municipality’s housing access service. For example:
- In Toronto, this is done via Housing Connections, managed by Toronto Community Housing.
- In Ottawa, you would apply through The Social Housing Registry of Ottawa.
- In Vancouver, applications go through the BC Housing Registry.
- In Halifax, applications are handled by the Nova Scotia Provincial Housing Agency.
Each agency may have slightly different requirements, but typically you’ll need to submit:
- Proof of income (employment, pension, social assistance)
- Identification for all household members
- Canadian residency or immigration status documentation
- Information about your current housing situation
Once you’ve submitted your application, you’ll receive a file number or applicant ID. Keep this handy — you’ll need it to check your status.
Step 2: Understanding the Waitlist
After your application is processed and deemed eligible, you’ll be added to the centralized waitlist. The list is not public — in other words, there’s no list of names you can simply browse through online to see if you’ve been “approved.” Rather, each applicant’s status is private and must be accessed individually.
Wait times vary depending on:
- The size of unit you need
- The location you’ve selected
- Priority status (e.g., homelessness, domestic violence survivors, urgent medical needs)
In large cities like Toronto or Vancouver, it’s not uncommon to wait 10 to 15 years for a unit. Smaller cities or towns may have shorter waits.
Step 3: How to Check Your Status
Online Portals
Most major cities offer online portals where you can log in using your applicant ID to check your status on the waitlist. Here are some examples:
- Toronto: MyAccesstoHousingTO
- Ottawa: The Registry Application Portal
- Vancouver: BC Housing
Within these portals, you can view:
- Your current placement on the waitlist (position number, if applicable)
- Your application details
- Updates or messages from housing providers
- Required documents you may still need to submit
If your position changes (due to priority status or changes in eligibility), the portal is usually the first place you’ll see this reflected.
By Phone or Email
If you don’t have internet access or prefer speaking with someone, you can call your local housing access centre. Be ready to provide your application number and personal details for verification. For example:
- Toronto Housing Connections: 416-338-8888
- Ottawa Social Housing Registry: 613-526-2088
- BC Housing: 1-800-257-7756
This method is also useful if you suspect a delay, or if you want to verify documents or request updates.
In Person (By Appointment)
In-person appointments are available in most cities, although walk-in services may be limited or suspended depending on the region and public health measures. These appointments are useful if you have complex needs or documentation issues.
Step 4: What Happens If You’re Approved?
If your name reaches the top of the waitlist and a suitable unit becomes available, you’ll be contacted by a housing provider. Here’s what typically happens next:
- You receive a call or letter offering you a specific unit.
- You’ll have a set time (usually 24–48 hours) to accept or decline the offer.
- If you accept, you’ll be invited to a viewing and required to sign a lease.
- If you decline, depending on your region’s policy, you may be removed from the list or moved down.
Be aware: declining too many offers can result in being removed from the waitlist entirely.
What If You Haven’t Heard Anything?
If months or even years have gone by with no update, that doesn’t necessarily mean your application was rejected. Most likely, your application is simply waiting for a suitable unit to become available. But here’s what you should do:
- Check your status regularly online.
- Update your contact info to ensure providers can reach you.
- Renew or confirm your application annually (in some cities, you must confirm your interest every year or risk removal).
- Reach out if you have a change in income, health, or household size — this could impact your eligibility or unit assignment.
Final Thoughts
Checking your approval status for RGI housing in Canada requires patience, persistence, and attention to detail. While the process can be slow and the wait can be long, understanding how the system works — and knowing where and how to check your application — can make a big difference.
For the most accurate and personalized information, always check with your local housing authority. They’ll provide you with the tools and guidance you need to navigate the process — and hopefully, move one step closer to a safe and affordable home.
Need help understanding your city’s RGI process or want a step-by-step for your province? Let us know, and we’ll create a guide just for you.
